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My BT: access your account via app or webpage to manage your lines

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Last update: May 29, 2023
Roams UK
Author: Roams UK
140 people have read this post in the last 12 months

MY BT app makes tracking all your subscriptions easy and keeps tabs on your BT TV, broadband and mobile usage. This article discusses the MYBT app, including what it is, what you can do through it, and how to manage it. Please read carefully.

What is My BT?

With the BT app, you can find out anything you want to know about your BT services:

  • Keep tabs on used calls, texts and data on your BT mobile and broadband plans.
  • Track orders.
  • Contact support.
  • View and pay bills.

Downloading the MY BT app gives you access to the following apps.

  1. BT wifi: With the help of this app, you can access BT's worldwide wifi hotspot service. If you're on vacation, for instance, this might be useful.
  2. BT Cloud: BT cloud is BT's cloud service; however, it shares many similarities with Apple's iCloud. Your contacts, music, movies, photos, and other documents may all be backed up in one location with BT Cloud in case you ever lose them.
  3. BT Sports App: If you are a BT Sports subscriber, you may use this app to access all of the high-definition material that BT Sports offers on its channels when you are on the go.
  4. BT Meetme with Dolby: You can host and participate in audio meetings using the BT MeetMe with Dolby app on your smartphone and other devices. This app's Dolby features are an effort to improve BT online meeting service's visual and audio quality.
  5. BT Voice Cloud Communications: BT Voice Cloud Communications helps BT Business create reliable connections between a company's broadband, mobile, telephone, systems, domains, and email.
  6. BT Business - The BT Business app allows you to examine your company's bills, pay them as needed, check your finances, keep track of orders and system errors, and much more.
  7. BT TV - With their BT TV subscription, BT customers who download this app can view their favourite channels and programmes on demand.

My BT account: what can I do from it?

If you have the My BT app, you can change your payment or direct debit information, update your address if you've moved, or create a new password to make your BT account more secure; thus, you can track your data, text, and call usage across all mobile devices linked to your account.

Additionally, you can monitor how frequently you use your landline and broadband. MY BT app is a helpful tool because you might try to decrease your broadband bundle to save some money.

You can also check services in your region if you have a neighbour who has BT and has recently experienced issues with their internet and broadband connections. You can use the app to see if you're having any of the same issues as others and what you can do to address them.

Also, you can track your orders and see how close it is to your front door if you have bought something from BT, like a new router or a TV box.

Finally, you can set parental controls and time limitations if you are a BT client and have a young family. That way, you can control what your kids can access online and when the broadband turns off at night.


Log in to My BT account.

After downloading the MY BT app, you can log into MY BT account by following these steps:

  1. Open the MY BT app
  2. Type in your MY BT account login details (BT ID)
  3. Set up a four-digit PIN so it's easier for you to log in.

Download My BT app: manage your account on the go.

Download MY BT app on Google Play

Follow these steps to download MY BT app on Google Play

  1. Open the google play store app
  2. Search for the MY BT app
  3. Click on download
  4. Open the app and sign in

With the MY BT app for android, you can log into the app using your android fingerprint after you have set up the MY BT app PIN.

Download MY BT app on App Store

Follow these steps to download MY BT app on App Store

  1. Open the google play store app
  2. Search for the MY BT app
  3. Click on download
  4. Open the app and sign in

With the MY BT app for iPhone, you can log into the app using TouchID or FaceID after you have set up the MY BT app PIN.


MY BT app is not working: what can I do about it?

When trying to open the BT app, a blank screen or a loading screen that never loads are the two most frequent causes of complaints that the BT app isn't working. Closing the programme and loading it back up after it has had a chance to reset itself is one way to resolve this problem.

You can also:

  1. Check for connection problems
  2. Check your account information
  3. Restart your phone
  4. Uninstall the app and redownload it.

If it still doesn't work, visit the BT website and submit a complaint.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Actualizado por Roams UK

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Nadia Pérez
Edited and revised por Nadia Pérez