How to cancel BT broadband and other packages: fees and alternatives

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Last update: May 29, 2023
Roams UK
Author: Roams UK
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This article will discuss how to cancel BT broadband: how to cancel the BT broadband, what to do before you cancel the BT broadband, cancellation fees for cancelling BT broadband and how to calculate them, and finally, how to know if cancelling BT broadband is the right choice.

Before you terminate your contract

BT offers one of the best broadband services in the UK, which combines wide coverage with amazing speed. As such, you musn't decide to cancel BT subscriptions on a whim.

Connection issues and slower internet speeds than promised can make customers dissatisfied with a broadband service provider. Reach out to BT if you're having a problem with your broadband services, such as internet speed or issues with connection. BT is dedicated to offering impeccable customer service and would typically send an engineer to fix your problems as soon as possible.


How to cancel BT broadband?

Convinced that BT broadband is not for you and that there are better options out there?

  1. Check your contract end date: cancelling your contract before the minimum period (length of the contract you sign, typically twenty-four months) may attract a fee. You can find the minimum period of your contract on your bill.
  2. Give BT a thirty-day notice before you cancel your contract: your broadband service stops thirty days from when you cancel your contract.

Steps to cancel your BT broadband contract

Cancelling the BT broadband contract is straightforward. All you have to do is call BT on 0800 783 1401 during phone opening hours.

You can call BT customer service to cancel your BT broadband on:

  • Monday to Friday, 8 am to 9 pm
  • Saturday, 8 am to 8 pm
  • Sunday, 9 am to 6 pm

Is there a cancellation fee if I cancel my BT broadband?

Yes! If you terminate your service before the end of your minimum contract period, you must pay an early termination fee. The minimum contract length often lasts twelve, eighteen, or twenty-four months from the day your service began.

For instance, if your minimum contract term is 24 months, you cannot terminate your service before 24 months have passed without incurring a cost.

The fee is the sum of the amounts you would have still had to pay up until the end of your minimum period.

BT deducts:

  1. The expenses they avoid as a result of your early departure.
  2. (such as suppliers and payments)
  3. One per cent of your final payment if they receive it earlier.

Let's assume you pay £35 a month and have four months left in your minimum commitment period. First, BT multiplies £35 by four months to arrive at £140. Second, BT deducts VAT, bringing the price down to £116.67

Next, they subtract the money they save due to your early departure (for instance, £15 per month times four equals £60), which leaves £56.67. Finally, they reduce by one per cent for early receipt, bringing the total to £56.00. Once VAT is added, the total early termination price becomes £67.32.


How to cancel your BT contract: phone or TV packages

You can terminate your BT phone or TV contract without stress. All you have to do is follow the simple steps listed below.

Cancel BT phone package.

To cancel the BT phone contract, call BT on 0800 783 1401 during phone opening hours.

BT phone opening hours

You can call BT customer service to cancel your BT broadband on:

  • Monday to Friday, 8 am to 9 pm
  • Saturday, 8 am to 8 pm
  • Sunday, 9 am to 6 pm

Cancel BT TV package.

To cancel your BT TV contract, call BT on 0800 783 1401 during phone opening hours.

BT phone opening hours

You can call BT customer service to cancel your BT broadband on:

  • Monday to Friday, 8 am to 9 pm
  • Saturday, 8 am to 8 pm
  • Sunday, 9 am to 6 pm

BT cancellation form

The BT cancellation form is used to cancel orders from BT that were made within the last fourteen days.

When you signed up for a BT TV bolt-on, such as BT TV Music or BT Sport, you acknowledged that you wanted to view it immediately and couldn't cancel the subscription during the first 14 days.

As such, you must give BT thirty days notice if you choose to terminate either of these services at any time, and if the service has a minimum term, there may be an early termination fee.

To use the cancellation form

  1. Visit the BT cancellation form page
  2. Fill in your details
  3. Submit the form

To cancel BT broadband: is it the best choice?

Cancelling your BT broadband subscription is a great idea if you think BT doesn't meet your needs or if you have complained about issues with the services and BT hasn't fixed them up.

If speed is your reason for cancelling your BT broadband subscription, you can upgrade to packages with faster speeds or buy add-ons to increase the speed of your broadband connection. It would be best if you also considered using wifi extenders to improve the connection to your broadband hub all around the house. It may be that you live in a big house and the wifi hub cannot reach every part of your house.

Alternatively, it would be best if you spoke to BT about using a wired connection in-house. Ethernet cables are faster and more reliable than wifi signals. The only downside to using a wired connection is the extra cost.

If you stay long periods away from home, it might be best to disconnect your BT broadband altogether. In this case, getting a BT mobile sim card and subscribing to your preferred package is best.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Laura Burón
Edited and revised por Laura Burón