BT Voicemail: How to Set It Up or Turn It Off

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Last update: October 13, 2023
Roams UK
Author: Roams UK
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BT voicemail will assist you in returning any missed calls. It's simple to use, and best of all, it includes full access as part of your subscription. This post will talk about BT's voicemail service, how to use it, set it up, and turn it off from landlines and mobile phones.

What Is the BT Voicemail?

BT Voicemail is a multi-featured answering system that allows you to access voice messages from any phone or location. If you miss a call because you were on the phone, the system will leave a message and buzz you immediately after you've hung up or logged off to notify you that you have a message.

The BT voicemail has the following features:

  • Allows you to make your personalised greeting.
  • Let's decide the number of rings before answering a call.
  • Save up to 30 messages - each up to 5 minutes - for as long as 30 days.
  • The BT Missed Calls Service recollects up to three callers who dialled but did not leave a message (if they did not hide their number)
  • Allows you to link your Voicemail to your mobile phone, but you'll need to create a PIN from the home phone. Once everything is in place, you'll get a text every time you get a voicemail.

Voicemail also incorporates BT Call Protect, a new feature that routes annoying and undesirable calls to Voicemail. It helps to eliminate the most annoying nuisance calls while also giving you the ability to block more undesirable calls. In addition, it's simple to use.

If you have BT Call Protect with your Voicemail, you'll also get some extra features that function with the personal voicemail service. And don't worry, the Voicemail service will continue to work normally. Extra services include;

  • VIP: regardless of your other settings, it will ensure that important calls are never routed to your junk or trash voicemail.
  • Do Not Disturb: if you don't want to be disturbed by calls at specific times of day, you can utilise your 'Do Not Disturb' setting.

How to Set Up and Activate My BT Voicemail

All unanswered calls will be automatically routed to Voicemail by BT Mobile. To listen to your voice messages, personalise your greeting, or set the voicemail PIN, dial 1571.

By creating a voicemail PIN, you can listen to your voicemail messages from any phone, even a landline. You can also call your Voicemail from anywhere in the world.

Call your BT Mobile number, press the * button after the Voicemail has started, and enter your PIN.

Dial 1571 from your BT Mobile phone. At the prompt for personal preferences, hit 2. You will then be prompted to enter a four-digit PIN. It's preferable not to use an obvious PIN, such as 1234, 0000, or 1111. If you want to reach your Voicemail overseas, you must first create a PIN, which you cannot create while you are out of the country.


How to Turn Off BT Voicemail

To turn off BT voicemail, dial 15710 from your phone (free). You'll receive a message that says, Your request to disable conditional diverts to your BT Mobile voicemail has been confirmed. To reactivate it, dial 15711.

To activate this, dial 15712. (You will hear: Your request to enable unconditional diverts to your BT Mobile voicemail has been confirmed.)


How to Access BT Voicemail: Number for BT Mobile

All unanswered calls will be automatically routed to Voicemail by BT Mobile. To listen to your voice messages, personalise your greeting, or set the voicemail PIN, dial 1571.


How to Turn Off or Set Up BT Voicemail on Landline

Call your landline number from the linked cell phone to access your messages. When Voicemail comes up, hit # and then enter your PIN. To activate or deactivate this feature, dial 0800 389 5660, which connects to an automated service.


Frequently Asked Questions about BT Voicemail

Does BT support Visual Voicemail?

Yes. BT visual voicemail is a network feature only available to iPhones. You can use it to see a list of your messages and choose which ones to listen to or delete. To activate it, text iPhone visual onto 150, and to stop text iPhone visual off to 150

Is BT voicemail free?

Voicemail Essential is free. But Enhanced Voicemail service will come with a monthly cost - £4.03 a month.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Laura Burón
Edited and revised por Laura Burón