SSE Broadband offer a number of ways to get in touch with them. Let's see what the standard of their customer service is like, how you can contact them easily and what to do if you need to complain about them.
What is SSE Broadband Customer Service like?
SSE receive an average score of about 3 out of 5 stars on review websites across the internet. All of SSE's customer service is UK based, so you can be sure that a local agent will be in contact with you, and there will be no hidden call charges. SSE offer a wide range of services and are a growing provider, so hopefully in the coming years they will be regulated by Ofcom for their broadband services and more information will be provided on their customer service standards.
How do I contact SSE Broadband Customer Service?
SSE encourage their customers to contact them via online contact form, which you can find on their website. You can also call them on 0345 071 9886, from 8am to 8pm Monday to Friday, and 8am to 2pm Saturday and Sunday. You could also send an email to email@example.com
How do I make a complaint about SSE Broadband Customer Service?
Here are all the ways you can complain to or about SSE:
Complaint Phone number: 0345 678 0051
Complaint Email: firstname.lastname@example.org
Tweet: SSE Broadband
You can also get in touch via their online contact form or email them via the following link: email email@example.com or online contact form sse.co.uk/forms/online-enquiry-form.
You can write to them at: SSE Phone and Broadband, Customer Service, PO Box 230,
Havant, PO9 9DT.
If you need to take your complaint further, contact the Ombudsman.
The Ombudsman can carry out a free independent review on the behalf of consumers. Any decision they make will be binding on SSE's side, but not on the person or customer making a complaint.
You can choose to contact the Ombudsman if you're still unhappy eight weeks after raising a complaint. You can also contact the Ombudsman at any time if SSE proposes a solution that you inform them you are unhappy with.
You can call the Ombudsmanon 0330 440 1614, text or phone on 0330 440 1600, email firstname.lastname@example.org or go online at ombudsman-services.org/sectors/communications. If you prefer, you can write to Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU.