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Reviews of SSE broadband: opinions about their fibre coverage and customer care

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Last update: May 29, 2023
Fernando Carrillo

In this SSE Broadband review, we will evaluate the services rendered by the SSE Broadband and the reliability of these services. Also, get reviews of their broadband speeds, prices, packages, the options they offer, and opinions about their services.

SSE broadband reviews: speeds and options available

Since 2015, SSE has been offering broadband services to consumers in addition to gas and energy, as it is a member of the OVO energy group. You might be a little skeptical about purchasing your broadband services from an energy company, but not to worry, SSE is utterly reliable.

It provides broadband services that give you value for your money and leverage to enjoy all that OVO live has to offer. SSE also provides customers with their 60-Day Happiness Guarantee, which allows customers who sign up for a fixed-term broadband package to terminate their contract within the first 60 days if they are unhappy with the service.

However, some criticisms of SSE are that it isn't known to offer TV bundles to its customers, has no inclusive security software, and doesn't offer discounts to its existing customers. Although SSE's fibre bundles are relatively cheap and affordable, its contracts are lengthy, and there are no available one-month contracts.

The table below illustrates a list of available SSE broadband options:

Plan Description Average Download Speed Monthly Contract Monthly Fee
Unlimited Fibre The best option for browsing and shopping on a daily basis, as well as simultaneously streaming HD TV and music on two or more devices. 35Mbps 18 months £23
Unlimited Fibre Plus Great for streaming music and Ultra HD TV across numerous devices in your home, making video calls, playing online videogames, and more. 63Mbps 18 months £26
Full Fibre 100 This plan allows you to stream 4K movies and TV shows, making it ideal for small homes or two people who work from home. 100Mbps 24 months £31
Full Fibre 200 Ideal for bigger households with multiple internet-connected devices since it makes it simple to steam 4k content, browse the web, and play games. 200Mbps 24 months £38
Full Fibre 500 Play online games, watch 4K content across several devices, and have up to five people work from home simultaneously. 500Mbps 24 months £45
Full Fibre 900 SSE’s fastest ever broadband to date, it is suited for households with multiple individuals online, streaming and downloading at the same time. 900Mbps 24 months £55

You can visit SSE's official website for more information on this.

Review of SSE fibre broadband

Whether it's a mobile device, a laptop, a gaming console, or any device that requires an internet connection, a fibre connection should easily accommodate a home with multiple devices being utilized at once.

Thankfully, SSE Fibre broadband provides you with the leverage to do so.

SSE originally provided conventional ADSL broadband in addition to fibre but now only provides Unlimited Fibre and Unlimited Fibre Plus with average download speeds of 35Mbps and 63Mbps, respectively.

With its two fibre bundles, Unlimited Fibre and Full Fibre, SSE provides average upload speeds of 9Mbps and 19Mbps, respectively. These speeds are adequate for emailing or posting photos on social media. Consult the table above to learn more about SSE fiber packages.

Review of SSE ultrafast broadband: Full Fibre options

SSE provides customers with four Full Fibre packages with – when available – average speeds of 100Mbps, 200Mbps, 500Mbps, and 900Mbps. No deal has a data cap, so you won't have to worry about exceeding it and being charged. These speeds are indicative of what most fiber broadband providers have to offer. Consult the preceding post-section table to see SSE's Full fibre options.

Review on SSE broadband: is their coverage good?

Primarily, where you live within the UK will determine whether or not you can obtain SSE fibre broadband and what speed it will be, as it is a UK-based broadband service. Although SSE's fibre broadband, sometimes known as fibre optic broadband, is not yet available in every part of the UK, it has been estimated by Ofcom that 94% of UK homes and businesses have access to SSE's broadband services, which is a more than decent estimate.

So, conclusively, it is likely that you live in a region of the nation where SSE fibre broadband is available. With this, SSE undoubtedly rivals some of the best broadband service providers in the UK regarding availability and coverage.

Review of SSE broadband: is their customer service good?

SSE has decent and reliable customer service. Customers can reach SSE customer support at 0345 026 2658 between 8 am and 8 pm on weekdays and 8 am and 2 pm on weekends. Alternatively, you can use the web messaging tool to send an email. Additionally, the service provider maintains active profiles on Facebook and Twitter where you can contact them and air your complaints, if any.


Although its contracts are lengthy and there are no one-month options, its bundles are often affordable. The most recent routers given will keep your entire home linked and online and are equivalent to those offered by the majority of other big suppliers.

Although SSE Broadband doesn't offer any TV bundles, you can join OVO Live, which will appeal to live music fans. It offers VIP lounges at the OVO Hydro in Glasgow and the OVO Arena Wembley in London, early access tickets, designated entrances to avoid lines, and other perks.

If you want something simple, SSE is a wonderful option. You won't be dissatisfied with the service, and it's simple to choose a subscription, set everything up, and get online.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón