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Moving home with Plusnet: how to request it, possible fees and cancellation

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Last update: May 29, 2023
Fernando Carrillo
3 people have read this post in the last 12 months

Plusnet moving home services helps you take your Plusnet broadband and phone services to your new home. This article explores how you can move your home with Plusnet, its charges, and how to make cancellations.

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Moving home with PLusnet: how to do it?

Relocations can often prove to be utterly stressful, so whether you're moving into a new house or office, Plusnet provides you with reliable assistance to stay connected to the world through their network.

Here are steps on how to move your home with Plusnet:

  • Firstly, you must inform Plusnet of your moving date and destination. You must notify them four weeks before your scheduled move date.
  • Additionally, if you are not subscribed to Plusnet for your phone line services, you'll need to request a date from your current phone line provider for when it will be set up. Also, request a Linked Order Reference Number from them (LORN).
  • Contact Plusnet's home move team at 08005871952 to book an appointment. Also, be sure to inform Plusnet if your move date happens to change abruptly to avoid incurring additional charges.

Plusnet moving a home Phone number

Looking for the Plusnet moving home phone number? You can contact Plusnet on 0800 587 1952 to book a home moving appointment.


Are there charges or fees for moving house with Plusnet?

Fee amounts are all contingent on the type of customer you are. Plusnet usually charges a one-off amount of 65 for a home move for residential customers. However, Plusnet will not charge you for your home move if you take out a new contract.

For business customers, you will not be charged for Plusnet moving home services if you are on a 24-month plan or wish to take out a new contract. Line or cable installations will incur a service charge. If you don't want to sign a new contract and are not subscribed to a 24-month contract, there will be a one-off charge of £54.17 for moving.

Furthermore, you can cancel your Plusnet services when moving to a new house. Please find out how to do that by contacting them through their website or by calling 0800 432 0200. Please be aware that you might be charged an early cancellation fee depending on the package and contract you're subscribed to.


Can you cancel your home move at Plusnet?

To cancel your Plusnet home move appointment, contact Plusnet at 0800 587 1952. You should cancel your appointment before the scheduled date to avoid incurring additional charges.


Moving home with Plusnet: Can I keep my Phone number?

If you're subscribed to standard broadband or standard fibre bundle, you can usually keep your number if you still use the same phone exchange as before. If you're unsure, contact Plusnet at 0800 013 2632 for clarification.

If you have a landline with another provider, you must contact them to see if you can keep your number.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón