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Is Plusnet down? What to do if you have issues with your broadband or mobile

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Last update: September 27, 2023
Fernando Carrillo
124 people have read this post in the last 12 months

Is Plusnet down, and you cannot enjoy seamless broadband or mobile network connection? This article will show you how to find out if there is a problem with the Plusnet network in your area. It will also tell you what to do if the internet connection is down.

More info

Is Plusnet down? How to find out

Plusnet does not have an official status checker that customers can use to check if the Plusnet network in their area is down. As such, you will have to run a speed test if you find that your internet speed is slow.

To run an internet speed test, please follow these easy steps.

  1. Go to speedtest.net
  2. Click on the begin test button in the middle of the page. This will locate a server nearby and check your Internet connection's ping, download, and upload speed.
  3. If your upload speed and download speed are below the Plusnet guaranteed speed, then there might be a problem with your internet connection.

Also, if you are having problems accessing the internet from your Plusnet broadband or mobile network, the Plusnet network in your home may be down.


What to do if your Plusnet internet is down

If you are experiencing problems with your Plusnet broadband connection, you should do the following:

Try rebooting your hub if you are having trouble connecting.

If you suspect a connection problem, turning your hub on and off again is a good idea to see if it improves the situation. Recheck the connection after around five minutes after turning it back on.

Inspect the lights.

Check what the lights on the front of your hub are doing if nothing else works. See the Plusnet router setup instructions to determine what your hub lights signify and what to do next. Additionally, you can find this information in the printed setup manual with your hub.

Factory reset your hub.

It can be worthwhile to perform a factory reset if you are having trouble configuring your hub for the first time or mistakenly altered a setting and believe it may have broken something. To reset the pinhole button on the hub's back, press it with a paper clip, a pen, or a pointed object.

Press and hold the button for 20 seconds. Your hub's front lights will ultimately blink or change colour. Your hub will go through a process when you release the reset button similar to what you would anticipate if you had just turned it on. Recheck the connection after around five minutes after turning it back on.

Remember that if you do this, your hub will be fully restored to its settings when it was first installed. Therefore, if you have changed certain settings, you need to update them again.

Ensure that all of the necessary wires are properly connected.

Verify that the broadband cable's grey ends are inserted into the hub's grey socket. Make sure the other end is connected to your master phone's broadband socket using a filter (if needed). The master socket is typically the one that is nearest to the location where your phone line enters your residence or place of business. This might be a corridor or a living room.

Ensure that the connections are all the way in. They will lock into place with a click. Ensure the Ethernet cable (yellow ends) you use to connect your computer to your hub is inserted into the correct socket. Connect one end of the cable to your device and the other to one of the Ethernet ports on the hub's rear.

Connect your router to the main outlet.

If at all possible, utilise the master socket. The outside phone line enters your home via your master socket. Your router does not need to be linked to it, but doing so will likely result in the best connection.

Verify that the issue has been resolved.

Hopefully, these steps above have resolved the issue you were having. Is there still a problem? The Plusnet Faults Team will investigate your issue when you report it.

Sometimes it takes a long time for your speed to return to normal after solving a problem. Even though things might appear to be moving slowly, everything will be great in three days. For additional information, consult the Plusnet guide to internet speeds.


Plusnet mobile network is down: what to do.

If you are experiencing connection issues on the Plusnet mobile network, please do the following:

  1. Select the service that's giving you trouble.
  2. Use the troubleshooter on Plusnet's website or SMS service to report your issue.
  3. Plusnet will conduct tests to identify the issue's root cause and provide instructions on how to resolve it quickly.
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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Nadia Pérez
Edited and revised por Nadia Pérez