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Moving home with EE: how to change your address or cancel your request

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Last update: May 29, 2023
Fernando Carrillo
13 people have read this post in the last 12 months

EE moving home makes it easy for EE mobile phone or broadband customers to change addresses. This article discusses how to move home with EE, how to arrange EE moving home, how long it takes to move home with EE, how much it costs to move home with EE and more.

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Benefits of moving home with EE

The following are some benefits of moving home with EE.

First Month Free: only available to standard broadband and fibre subscribers who complete a home move with EE. Your initial monthly price plan and line leasing fee are free. You must pay other fees owed. This is a one-time credit. You cannot exchange the credit for a cash equivalent, and the offer is not transferable.


Moving home with EE: how to arrange it

To arrange moving home with EE, call EE at least 21 days to the day you plan to move, and they will handle the rest. You can call 150 from your EE or 0800 079 8586 from any other phone. Log onto your My EE account and choose the moving home option. Please note that this option is not accessible on all online accounts. If you require assistance with this, speak to EE.


Moving home with EE if you have broadband

Moving is straightforward by using EE broadband, home phone, or EE TV. The best part is that it's free. At least three weeks before your move, give EE a call, and they'll handle the rest.

Additionally, after your move is finished, you'll receive a free month of broadband service. A 50GB data boost for your EE handset is also available, and it will be added within five working days of your request.

To plan your relocation:

Dial 150 from your EE phone

or from any other phone dial 0800 079 8586

EE must be aware of:

  • the number or location of your residence at the moment
  • the precise address of your new residence
  • your departure date

How long will moving home with EE take?

If you are relocating, EE requires a minimum three-week notice period, although it is best to notify EE as soon as possible to ensure a smooth service transfer. You can call EE for free from an EE phone at 150 or any other phone at 0800 079 8586. When you call, be sure to have your present home's address, phone number, your new home's address, and your desired move date ready.

Regular text and email updates from EE will keep you informed about the progress of your move, allowing you to relax knowing that your connection will be operational when you move in. You may monitor the development using your online EE account as well.

Your present EE router will need to be transported with you and connected to your new address. EE will perform any further installation work at no additional cost. Additionally, EE gives all current customers who move their broadband service with them free for the first month of service.


Cancel your moving home with an EE request

If you want to cancel EE moving home services, you can call EE on 150 from your EE phone number or 0800 079 8586 from other phone networks.

If you want to terminate your contract, you can call EE on 150. Remember that you will have to pay what is left of your contract if you terminate it prematurely.


How much does moving home with EE cost?

Moving home with EE is free. However, if you need to purchase extra equipment for your new home, such as boosters, you will need to cover the cost.


Moving home with EE: contact EE for other enquiries

Do you have any questions about moving homes with EE? Contact the EE moving home services on 150 from your EE phone or 0800 079 8586 from any other phone.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Nadia Pérez
Edited and revised por Nadia Pérez